Refunds & rescheduling
This policy covers deposits and fees for application audit engagements offered by Clearpoint Application Audit.
Eligibility
Refunds apply to deposits and fees paid for scheduled engagements described on this site. They do not apply to third-party costs you incur (such as courier fees for documents) or to work performed by other advisors.
Timeframe
Cancellation requests must be sent in writing to hello@aicloudanalytics.digital. The applicable window is measured from the date we receive your written request, not from the date you drafted it.
Full refund
If you cancel before we confirm that the packet freeze date has started and before any review hours are logged, the deposit is refunded in full.
Partial refund
If review has begun but findings have not been delivered, we refund the unused portion of the fee after deducting hours already worked at the rate implied by the engagement note, with a minimum deduction equal to 30% of the engagement fee.
Non-refundable items
- Completed findings memoranda already delivered
- Clarification calls already held
- Rush premiums for compressed delivery windows once accepted
Work already started
Opening the packet, preparing working papers, or drafting findings counts as work started. Materials purchased or commissioned specifically for your engagement (for example, certified registry extracts you asked us to obtain) are non-refundable once ordered.
Deposits
A deposit of 40% of the confirmed fee is ordinarily required to reserve a delivery window. The balance is due before delivery of the findings memorandum.
Cancellation & rescheduling
You may reschedule an intake call once without charge if you give at least two business days’ notice. Later changes may shift the delivery window. If Clearpoint must cancel for reasons within our control, you may choose a full refund or a new window at no additional fee.
No-shows
Missed intake or clarification calls without notice are not refunded. A replacement call may be scheduled subject to availability and may incur a small rescheduling fee stated in the engagement note.
Refund process & method
Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfers may require additional details from you.
Processing time
Your bank or card issuer may take additional time to post the credit after we release it.
Exceptions
Statutory rights under Taiwanese consumer protection law remain unaffected where they apply. This policy does not cover products, subscriptions, physical goods shipping, or classroom courses—we do not offer those models.
Contact for refund requests
630 Hudson Pass, 花蓮縣, 福建省, Taiwan · +886-2-418-7759 · hello@aicloudanalytics.digital